Yes, Paradigm Beauty Pro is exclusively for certified beauty professionals. If you are not a certified beauty professionals please Visit Paradigm Beauty

Yes, you will need to provide proof of your school enrollment to purchase our professional products. Have any questions? Just message us!

Visit our Training area in the menu to learn about our training courses and access free educational material.

Visit the Specials section on our website to find any active sales or discounts!

You can find available MSDS documents by visiting the Resources section in the menu. This area also includes other free downloads and marketing materials you can use.

Certain product lines offer discounts for salons, franchises, and schools. Please email us for more information at hello@shopparadigmbeauty.com

Depending on the products you are inquiring about, we may be able to price match. Please email us at hello@shopparadigmbeauty.com.

Orders shipped to Ohio are subject to a 6.5% sales tax. Taxes may vary based on location. Some states require sales tax on orders, which will appear in your order summary unless you have submitted a state resale license. To claim Ohio Sales Tax Exemption, please email your reseller's license to hello@shopparadigmbeauty.com.

We accept all major credit cards (Visa, MasterCard, Discover, American Express), as well as PayPal and Shop Pay installments. We do not accept checks.

Shipping costs vary depending on your order and the shipping method you choose at checkout.

Orders are typically processed within 1-2 days. Estimated delivery times depend on the shipping method selected and may be affected by weekends or holidays:

• USPS Ground: 5-7 business days
• USPS Priority Mail: 3-4 business days
• FedEx Express: 2 business days

Yes, we ship to both Alaska and Hawaii. Shipping costs depend on weight and method. Some items may be restricted due to chemical content or manufacturer regulations.

No, we do not ship outside of the continental USA. We are not permitted to ship some products, such as Elleebana, to Puerto Rico.

While we work hard to fulfill orders promptly, deliveries occasionally take longer than expected due to carrier delays, holidays, or (rarely) high order volume. If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us, and we will identify the cause of the delay and estimate your delivery date.

There are a few reasons your order may be experiencing a delay:

• New Customer Verification: If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. Please check your email for any status updates on your professional beauty license.
• Attempted Delivery Notification: If you’ve received an "attempted delivery" notification, the carrier will attempt delivery the following business day. For further concerns, please contact the carrier directly.

Please ensure your shipping address is correct. If your order is undeliverable due to an incorrect address and returned to us, we offer a one-time complimentary re-shipment. After a second return, you’ll be responsible for additional shipping charges.

Package Protection is an optional insurance feature automatically added to your shopping cart to cover lost or stolen packages. You may remove this protection by toggling it off in your cart before checkout if you prefer not to pay for the added insurance. Please note that if you remove Package Protection, your order will not be insured if it is lost or stolen, and you will need to contact the carrier directly to resolve any issues.

If your package is missing, please contact us with your email and order number. We will assist you with contacting the carrier and, if you have Package Protection, we will help you with what to do next.

Yes! Before checkout, look for the dropship link or checkbox option to dropship in your cart. Please use the recipient's shipping address during checkout, as this is where the order will be sent. The billing address and company name you provide will be displayed as the sender of the package. If no company name is provided, we will use your first and last name.

We offer a No-Hassle 30-Day Guarantee for returns and exchanges. To be eligible for a return, items must be unopened, unused, and in their original packaging. We only accept returns on items purchased directly from Paradigm Beauty, and all returned items will be inspected before issuing any refund.

To start a return, please email hello@shopparadigmbeauty.com. If eligible, you may send your items to:

Paradigm Beauty

6515 Winford Ave. Suite C

Fairfield Township, OH 45011

Please inspect your package right away and report any issues within 14 days of delivery.

If you receive a damaged, defective, or mis-shipped item, please contact us at hello@shopparadigmbeauty.com within 14 days. We will arrange for a replacement or refund, which will be processed within 5-7 business days after we receive the return.

Refunds are typically processed within 5-7 business days once we receive and inspect your returned items. The refund will be issued to your original payment method.

Yes, we strongly encourage purchasing our Package Protection, which is automatically added to your shopping cart. This insurance allows us to replace your package if it is lost or stolen. If you choose to remove Package Protection, we are not responsible for lost or stolen packages, and you will need to contact the carrier directly to resolve any issues. If you purchased Package Protection and have not received your package, please contact us immediately.

We are not responsible for items damaged due to weather conditions, such as extreme heat, cold, or water damage. If weather could be an issue, we recommend coordinating with your local mail carrier to hold your package for pick-up.

You can track your order by visiting here and entering your order number for updates in our chatbot.

Visit your account page on our website to update saved addresses.

Leave a review directly on the product page or email feedback to hello@shopparadigmbeauty.com.

Please check your spam folder and add hello@shopparadigmbeauty.com to your contacts.

Click the "Unsubscribe" link at the bottom of any email.

Only licensed beauty professionals or students who have completed at least 75% of their school program may take our training courses.

You can earn points by completing actions listed on our rewards page! Just visit the Rewards Page to see all the ways you can participate.

It's easy to see what you can redeem! Just visit the Rewards Page to explore all the rewards available for your points. Start maximizing your savings today!

In order to join the program, just register for an account. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.